We offer the best warranty in the business

Warranty Contact Info

Custom Home Builder in Simcoe County, Ontario

The Customer Care Department will look after any warranty issues you might have, after your possession date. The Customer Care Department can be reached by emailing [email protected] or by phoning 705-543-9926.

An Emergency Condition is:

  • A broken water line
  • Complete loss of electricity or heating
  • Water leaking into the building envelope
  • A situation that endangers the occupants of the home.

Tarion Warranty Service

Tarion provides new home warranty protection to Ontario homes. The Homeowner Information Package (HIP) provides a general overview of warranty coverage and the procedures under the Ontario New Home Warranty Plan. A copy of the HIP can be found on the Tarion website online. Take some time to carefully read through the HIP and become familiar with the contents, which include:

  • The statutory warranties that apply
  • The responsibilities of homeowners, builders and Tarion
  • The process used by Tarion to handle statutory warranty claims

Tarion can be reached at 1-877-9TARION (1-877-982-7466) or visit their website at www.tarion.com

Blue Jay Homes Ltd. Tarion Builder Enrollment Number 61837 and your Tarion New Home Enrollment number can be found at the top of your Tarion paperwork.

Custom Luxury Homes in Midland & Simcoe County, ON

The 1 Year Tarion Form is used to notify Tarion and the Builder of new warranty issues that need to be addressed arising during the first year of possession of your home. The form must be submitted to Tarion within the last 30 days of the first year of possession of your home to be accepted by Tarion.

Nail pops are addressed only once during the first year of possession of your new home and therefore we recommend these issues be left for the 1 Year warranty appointment for best results.

The next opportunity you will have to notify Tarion of warranty items is on your 2 Year Form which may be submitted at any time during the second year.

The Second Year Form may be submitted to Tarion anytime during the second year. Please follow the instructions on the 2 Year Tarion document regarding submission of the completed form to Tarion and the builder.

If any of these situations occurs, please contact us immediately. 24 HOURS A DAY/ 7 DAYS A WEEK: 705-543-9926 or 705-427-3724